Strong relationships, careers, organizations, and communities all draw from the same source of power - the ability to talk openly about high-stakes, emotional, controversial topics. The first thing that degrades in a Crucial Conversation isn’t our behavior but our motives. ![]() Bosses leave voicemails in lieu of meeting with their direct reports. To hold a successful Crucial Conversation, we need to Start with Heart. We send an email to a colleague instead of walking down the hall to talk cold-turkey. Do also check out our Crucial Conversations summary and Difficult Conversations summary for more powerful tips on how to handling high-stake and difficult conversations About the Authors of Crucial Confrontations. Kerry Patterson, a consultant on culture-change projects, develops video-based training programs. Instead, we adopt all kinds of tactics to dodge touchy issues. Summary Crucial conversations are needed when the outcome is important, when people disagree and when emotions are heated. We often back away from having them because we fear that we will make matters worse. Crucial conversations are the day-to-day conversations that affect your life, as opposed to plain vanilla conversations.Ĭonversations become crucial when opinions vary, for example, when you and a boss differ on whether or not you are ready for a promotion when the stakes are high, for example, in a strategy meeting when the company is not meeting its annual growth rate and when emotions run strong, for example, when you are in the midst of an emotional standoff with your spouse.Ĭrucial conversations are what they are because the results have a huge impact on the quality of your life.
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